Products

Frequently Asked Questions

Here at Nelco Products, Inc., superior customer service is our # 1 priority. Over the years, we have compiled a list of Frequently Asked Questions regarding our products and services. We have grouped these common inquiries into categories for your easy viewing. We hope you find this area helpful!

FAQ Categories:

Requests for Quote (RFQ)
E-Newsletters
Orders
Product Information
RoHS Compliance

 

Requests for Quote (RFQ)

How do I get pricing information from NelcoProducts.com?

For immediate pricing & a quote, you may call us toll-free at 800-505-6352.

At Nelco Products, we want to give you the very best deal possible. That's why we encourage you to Request a Quote from us either over the phone or online. Our cable and wiring product experts will provide you with a customized quote based on your individual requirements to ensure you're getting the right product at the right price. If you request a quote online, you will receive your priced quote within one business day. No time to wait? Call us now and get a quote from a product expert immediately.

How do I check the status of a RFQ I submitted to Nelco Products?

You may login to your account to review RFQ requests as well as view previous orders, expired quotes, and update your account information. If at any time you need to speak with a Nelco Products representative, call our toll-free number 1-800-505-6352.

What does ARO stand for?

After Receipt of Order

How do International prospects/customers submit online quotes?

At this time we are unable to process international online RFQ's (Request for Quotes) or orders, with the exception of Canada. If you would like to receive a quote, please email your product & quantity requirements, and we'll get back to you right away.

Product Information

What is the best way to shrink heat shrink tubing?

We recommend using an electronic heat gun which is specially designed to produce the correct amount of heat to shrink tubing and connectors for wire protection or wire identification.

What is the best way to cut expandable sleeving?

We recommend a hot knife. The heated blade slices through most grades of expandable sleeving and seals the ends to prevent fraying during installation. For information on hot knives, contact a sales representative.

E-Newsletters

How often are the Nelco Products e-newsletters sent?

Our e-newsletters are sent every 2 months. Nelco is continually offering new products and helpful solutions which we feature in our newsletters.

RoHS Compliance

Are the products sold by Nelco Products RoHS compliant?

Most products sold here at Nelco are RoHS compliant, however, in order to confirm the specific item(s) you are ordering, please ask your sales representative.

Orders

What is the fastest way to submit an order?

Orders may be placed by phone, fax or email. Orders may also be placed online if you have submitted a RFQ and received pricing through our online RFQ system.

How soon will my order be shipped?

Typically, if the item(s) you have ordered are in stock and your order is received by 3pm EST, your order will ship that day. If there are delays due to stock, your Nelco Products sales representative will inform you of the estimated ship date.

Does Nelco Products have an order minimum?

We require a $50 minimum order.

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